Home Property WA Privacy Policy

1. Home Property WA is committed to complying with its obligations under the Privacy Act,
1988 and the associated Australian Privacy Principles (APPs).

Application of the APPs to this Real Estate Agency

2. We are bound by the APPs either as a consequence of being an organisation with an annual
turnover of more than $3 million or due to the fact that we derive a benefit, service or
advantage by the collection or disclosure of information and opinions about individuals
whose identity is apparent or can be ascertained.

3. We will not collect personal information unless it is reasonably necessary for, or directly
related to, one or more of our functions or activities.

4. Our designated Privacy Officer is:
Name: Adam Gilbert
Email: adam@homepropertywa.com.au
Telephone: 0430360031

5. We, through our Privacy Officer, are happy to provide further details as to the extent to which
we are required to comply with the APPs should any person wish. Alternatively, further
details of the obligations imposed upon organisations under Australias privacy laws can be
obtained directly from the Office of the Australian Information Commissioner
(Commissioner) or by reference to the APPs and the Commissioners associated guidelines
at www.oaic.gov.au.

The types of information held by this Real Estate Agency

6. The type of personal information held by us includes the following:

names, email addresses, other contact details, residential and mail addresses, gender
information, occupation details, details of properties and other personal information
provided by individuals to the real estate agency or our service providers in acquiring,
using or subscribing to our services;

financial information such as assets and liabilities, income and expenses, credit
reference information and credit card/banking details;

property valuations and details of properties obtained to make, analyse and/or
assess those valuations;

databases of comparable sales of properties and/or businesses in order to appraise
the value of other properties and businesses and in order to assist in the marketing of
those properties and businesses;

information used with respect to the marketing, sale and/or leasing of real estate
properties and/or businesses;

information from sellers, buyers, lessors and/or tenants and potential sellers, buyers,
lessors and/or tenants of properties and/or businesses;

details of properties, owners and tenants used for the purpose of managing the
leasing of both commercial and residential properties; references associated with
tenancy applications;

Identification;

data obtained from third parties regarding lease applicants rental histories;

data obtained from third parties for use when marketing, selling and leasing real
estate properties and businesses;

Ways in which this real estate agency collects personal information

7. This real estate agency collects personal information:

wherever reasonably practicable, directly from the individual with respect to whom
the information relates;

from individuals, agents and representatives (e.g. lawyers, settlement agents,
accountants, financial advisers, banks);

by buyers, sellers, lessors, tenants or other users of our services or, alternatively, by
potential users of those services;

through our website;

through publicly available information services (e.g. social media, local councils,
Landgate, telephone white pages, internet records);

when we are required to collect the information by virtue of legal or regulatory
requirements (e.g. the provisions of the Real Estate and Business Agents Act, 1978);

when individuals participate in competitions or surveys conducted by the real estate
agency (or third parties, on our behalf) including, but not limited to, surveys relating
to the quality of our services provided and surveys relating to real estate matters;

from data bases kept by third parties regarding individuals rental histories;

from other real estate agents (e.g. when the agency is involved in a conjunctional sale
of land or when we act for a buyer in a transaction).

The primary purpose for which this real estate agency holds information

8. We hold the information referred to above for the purpose of enabling us to conduct the
services that we provide to our customers, sellers, buyers, lessors and tenants, to enable us
to market the provision of those services and to conduct our business. In particular:

we collect information to enable us to provide services in connection with the sale
and/or leasing of properties and/or businesses;

we collect information to provide advice to customers and prospective customers
with respect to real estate and/or business agency matters;

we obtain information from Landgate, to assist us in the valuing, selling and/or
leasing of properties and/or businesses;

we collect information to assess applications for residential and commercial
tenancies;

we obtain information to assist us with marketing the services of the agency;

we collect information to enable us to advise our clients of additional information or
services supplied by us (or by third parties) that may be of interest to them;

we provide personal information to our contractors, who provide us with services to
assist us with conducting our business;

we collect information to enable us to efficiently manage our business;

we collect information to assist with our delivery of services via the internet;

we provide information to the Real Estate Institute of Western Australia (Inc) and
other providers of real estate internet services to enable us to market properties,
promote our services and conduct our business through the internet;

we provide information to third parties such as the Real Estate Institute of Western
Australia (Inc) which may provide personal information (such as information relating
to the sale, purchase and/or leasing of properties) to third party providers of services
to the real estate industry, with such third parties including, but not being limited to,
entities that provide web site development and management services to real estate
agents, data collection agencies such as RP Data Pty Ltd, and providers of internet
listing portal services to the real estate industry; and

we provide information to debt collection agencies for the purpose of managing
tenancies and conducting our business; and

we collect information for research and statistical purposes.

Disclosure of personal information to overseas recipients

9. It is likely that we will disclose personal information to overseas recipients (e.g. data storage
services), when that disclosure is consistent with the purpose set out above.

10. The countries associated with the overseas recipients are, potentially, as follows:
Philippines, America and the UK

Right to gain access to personal information held by this real estate agency and our
complaints handling processes

11. Information that is stored by us about an individual is stored in a reasonable state of
security.

12. Pursuant to the APPs, persons have certain rights to obtain access to personal information
held by us with respect to that individual. Subject to the relevant exemptions contained in
the APPs and subject to an individual providing sufficient proof of his or her identity this real
estate agency will provide access to information that it holds relating to an individual. This
real estate agency reserves the right to charge a fee for the provision of this information
based on the administrative cost of supplying the information requested. Further details as
to these costs and the ability to access information held by us can be obtained by contacting
our Privacy Officer.

13. This real estate agency requests, for the purposes of clarity, that any requests for access to
personal information be made in writing addressed to the agency's Privacy Officer.

14. We will generally provide access to information by providing to the individual concerned
copies of relevant documents. Where, for reasons of volume or otherwise, providing copies
of documents is not practical, we will make arrangements for the individual concerned to
attend at our offices to carry out a physical inspection.

15. Wherever possible, we will provide copies of documents or access to the information that
we hold with respect to an individual within 14 days of the receipt of the relevant request.
In the case of more complex requests we will endeavour to provide access to the information
within a period of 30 days.

16. If individuals believe that information held relating to them is incorrect they are entitled to
request, by contacting our Privacy Officer, that we correct that information.

17. Should we believe that we are entitled to refuse a request to access information or to make
corrections we will provide written reasons for our decision.

18. If you are dissatisfied with the manner in which we deal with your personal information or
should you wish to make a compliant regarding our compliance with privacy laws, please
contact our Privacy Officer in writing.

Further information

19. Should any person wish to obtain further information with respect to the type of personal
information we hold, the purposes for which we use that information and/or the way in
which we manage that information, please contact our Privacy Officer at the contact details
set out above.

Changes to our Privacy Policy

20. This document sets our current privacy policy. This policy will be reviewed from time to time
and will be maintained in an up-to-date form. Any changes to this policy will be posted on
the relevant section of our website.

(AUSTRALIAN PRIVACY PRINCIPLES COLLECTION NOTICE) Home Property WA

Last updated: 10th August 2021

1. The notice is provided to you pursuant to the obligations placed upon this real estate agency
and other organisations by the Privacy Act, 1988, and the associated Australian Privacy
Principles (APPs).

2. It is important that readers of this statement note that we may change our collection notices
from time to time as part of our commitment to ensuring that we comply with all of our
obligations under the APPs. Persons who access this real estate agency's internet site are
urged to check to see whether we have amended our collection notices by returning to this
site from time to time. To assist in this process, the date of the last update to this collection
notice is recorded at the top of this statement.

The facts and circumstances of information collection

3. This real estate agency collects information in the following circumstances:

(a) from individuals, agents and representatives (eg lawyers, settlement agents,
accountants, financial advisers, banks);

(a) by buyers, sellers, lessors, tenants or other users of our services or, alternatively, by
potential users of those services;

(b) through our website;

(c) through publicly available information services (eg social media, local councils,
Landgate, telephone white pages, internet records);

(d) when we are required to collect the information by virtue of legal or regulatory
requirements (eg the provisions of the Real Estate and Business Agents Act, 1978);

(e) when individuals participate in competitions or surveys conducted by the real estate
agency (or third parties, on our behalf) including, but not limited to, surveys relating
to the quality of our services provided and surveys relating to real estate matters;

(f) from data bases kept by third parties regarding individuals rental histories;

(g) from other real estate agents (eg when the agency is involved in a conjunctional sale
of land or when we act for a buyer in a transaction);

(h) from forms used by us as part of the delivery of our services (eg listing authorities,
property reports, leases, leasing applications).

Legal requirements to collect information

4. This real estate agency may, from time to time, be required to collect information as a
consequence of legal requirements upon us to collect information. Examples of these
requirements included information that we are obliged to collect under the Real Estate and
Business Agents Act, 1978, such as details for listing authorities, and information under the
Residential Tenancies Act, 1987, such as a tenants details for a lease.

5. Further information regarding these obligations can be obtained by contacting our Privacy
Officer at the details set out below.

Purposes for which information collected

6. We collect information on our internet site and elsewhere for the following purposes:

(a) we collect information to enable us to provide services in connection with the sale
and/or leasing of properties and/or businesses;

(b) we collect information to provide advice to customers and prospective customers
with respect to real estate and/or business agency matters;

(c) we obtain information from Landgate, to assist us in the valuing, selling and/or
leasing of properties and/or businesses;

(d) we collect information to assess applications for residential and commercial
tenancies;

(e) we obtain information to assist us with marketing the services of the agency;

(f) we collect information to enable us to advise our clients of additional information
or services supplied by us (or by third parties) that may be of interest to them;

(g) we provide personal information to our contractors, who provide us with services
to assist us with conducting our business;

(h) we collect information to enable us to efficiently manage our business;

(i) we collect information to assist with our delivery of services via the internet;

(j) we provide information to the Real Estate Institute of Western Australia (Inc) and
other providers of real estate internet services to enable us to market properties,
promote our services and conduct our business through the internet;

(k) we provide information to third parties such as the Real Estate Institute of Western
Australia (Inc) which may provide personal information (such as information
relating to the sale, purchase and/or leasing of properties) to third party providers
of services to the real estate industry, with such third parties including, but not
being limited to, entities that provide web site development and management
services to real estate agents, data collection agencies such as RP Data Pty Ltd, and
providers of internet listing portal services to the real estate industry;

(l) we provide information to debt collection agencies for the purpose of managing
tenancies and conducting our business; and
(m) we collect information for research and statistical purposes.

Consequences to an individual if information not provided

7. Should a person object to this real estate agency collecting information about that
individual via its website or otherwise, we may not be able to provide its services as
effectively, or at all, to that person. Further details may be obtained regarding these
consequences by contacting our Privacy Officer at the details set out below.

Disclosure of personal information

8. We may disclose personal information in the following circumstances:

(a) we provide personal information to our contractors, who provide us with services
to assist us with conducting our business;

(b) we provide information to the Real Estate Institute of Western Australia (Inc) and
other providers of real estate internet services to enable us to market properties,
promote our services and conduct our business through the internet, including on
the basis that the Real Estate Institute of Western Australia (Inc) may use/disclose
information relating to the sale, purchase and/or leasing of properties by providing
that information to third parties including, but not being limited to, entities that
provide web site development and management services to real estate agents,
data collection agencies such as RP Data Pty Ltd, and providers of internet listing portal
services to the real estate industry;

(c) we disclose information for research and statistical purposes;

(d) we may disclose information to tenancy database providers, in circumstances
where we reasonably believe those providers comply with their obligations under
the APPs;

(e) we may store information on data storage facilities provided by third parties; and

(f) we may provide information to debt collection agencies for the purpose of
managing tenancies and conducting our business.

Our Privacy Policy

9. We maintain a privacy policy in compliance with our obligations under APP 1. This privacy
policy may be viewed on our website or a copy may be obtained by contacting our Privacy
Officer at the details set out below.

Disclosure of personal information to overseas recipients [delete if not applicable]

10. It is likely that we will disclose personal information to overseas recipients (eg data storage
services), when that disclosure is consistent with the purposes set out above.

11. The countries associated with the overseas recipients are, potentially, as follows:
Philippines, America and the UK

Our contact details and Privacy Officer

12. The contact details for this real estate agency are available from this website. The particular
contact details for our Privacy Officer are as follows:

Name: Adam Gilbert
Email: adam@homepropertywa.com.au
Telephone: 0430360031

Cookies

13. Cookies are pieces of information that websites transfer to an individual computers hard
drive for record keeping purposes. That cookie assigns a unique identification that allows
a website to recognise you when you return to that site.

14. This real estate agency uses cookies so as to collect aggregated site-visitation statistics. The
use of cookies also enables persons to login to their accounts with us and to personalise
their experience when browsing our site. This enables us to ensure that we manage our
website effectively so as to provide relevant content to those who access the site. We do not
track an individuals use of the internet by using cookies and do not otherwise use these
tools to obtain personally identifiable information regarding an individual.

15. Most internet browsers enable individuals to refuse to accept cookies. If an individual
exercises such a choice you will still be able view most of the text on this internet site.
However, you will not experience a personalised visit.

IP Addresses

16. Whenever you use our website, and many other websites, the computer on which the web
pages are stored (the web server) needs to know the network address of your computer so
that it can send the requested web pages to your internet browser. The unique network
address of your computer is called its IP address and is sent automatically each time you
access any internet site. From a computers IP address, it is possible to determine the
general geographic location of that computer, but otherwise it is anonymous.

17. We do not keep a record of the IP addresses from which users access its site except where
the user has specifically provided it with information about itself, in which case we also
record the users IP address for security purposes.

Right to gain access to information and complaints handling processes

18. Any information that is stored us about an individual is stored in a reasonable state of
security. Individuals have certain rights under the APPs to access information stored by an
organisation about them.

19. Should a person wish to contact us to gain access to the details of the information stored by
us regarding that individual, that person should make contact with our Privacy Officer.
Subject to legal obligations upon this real estate agency, including our rights and obligations
under the Privacy Act, 1988, we will provide that access. We reserve the right to make a
reasonable charge to cover our costs for granting that access.

20. Should a person wish to make a complaint about the manner in which this real estate agency
has dealt with any privacy issue, that person should make contact with our Privacy Officer.

21. Further details regarding access to information and our complaints handling process is set
out in our Privacy Policy or can be obtained by contacting our Privacy Officer at the details
set out above.

Queries regarding privacy

22. Any queries that the reader of this document may have about this real estate agencys
privacy compliance should be directed to our Privacy Officer at the details set out above.